Please try first searching our frequently asked questions and help section.
I ordered with prepayment, where do I get a pro forma invoice for accounting?
Basically, you can transfer the open amount to the account in the order confirmation simply by quoting the order number. Our accounting department will then take care as soon as possible that your order is released for production.
However, if you need a pro forma invoice for your order value, please contact our customer service with your order number. Our accounting department will then send you a pro forma invoice by e-mail. If there is a surcharge or a price reduction (e.g. partial cancellation) while processing the order, we will automatically adjust the amount on the actual invoice or create a surcharge invoice. In the case of a surcharge invoice, the difference must then be paid after the invoice has been sent.
If you are still having troubles feel free to contact us through our contact form or chat (if an agent is available)Contact Support