Payment

11 FAQs

#1 I have already paid this invoice but still received a payment reminder, what should I do?
#2 I cancelled the order within the deadline and returned it, so why am I receiving a payment reminder / dunning notice?
#3 Which credit cards can I use to pay?
#4 Can I pay with PayPal?
#5 How can a proforma invoice be requested for accounting purposes?
#6 I haven't received an invoice, how can I request one?
#7 I have a VAT ID – How can I be sure that no tax will be charged?
#8 I am ordering for a public institution, can I pay by invoice?
#9 How long does a refund or reimbursement take in the event of a cancellation?
#10 Why do I receive a payment reminder or dunning notice even though I paid with Amazon Pay, credit card, or another payment service provider?
#11 Why is a small order surcharge applied?