Please try first searching our frequently asked questions and help section.
I order for a public institution, can I pay on account?
Yes, we offer purchase on account for public institutions and public companies. Please check first whether someone else in your department has already created an account with us. If this is not the case, please create a customer account with your professional e-mail address (the e-mail address should belong to the public institution) and contact our customer service. If it is not clear that this is a public institution or company in public hands, we would be pleased to receive a short explanation.
After a check we will activate your customer account for purchase on account and you can select this payment method directly in the order process in the checkout area - of course without additional costs.
If you are still having troubles feel free to contact us through our contact form or chat (if an agent is available)Contact Support