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Support Center

Please try first searching our frequently asked questions and help section.

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There is something wrong with my product, how can I initiate a complaint?

For a complaint we need the following information:

  • – order number
  • – Detailed photos with a comparison measure on which the complaint reason is visible
  • – Which article from the order it is about
  • – The number of articles to be complained about
  • – Reason for complaint

Please send us the necessary information via our contact form. In the selection we have a form under "I have a complaint about an order".

A revocation of individually manufactured articles is not possible. Further information can be found here hier: Can I cancel / revoke my order?

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further assistance needed?
further assistance needed?

If you are still having troubles feel free to contact us through our contact form or chat (if an agent is available)

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