Please try first searching our frequently asked questions and help section.
For a complaint we need the following information:
Please send us the necessary information via our contact form. In the selection we have a form under "I have a complaint about an order".
A revocation of individually manufactured articles is not possible. Further information can be found here hier: Can I cancel / revoke my order?
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If you are still having troubles feel free to contact us through our contact form or chat (if an agent is available)