When will my order arrive?

In the checkout area we show you the planned delivery date and send it to you by e-mail in the order confirmation. Sometimes the delivery date can be a little earlier than indicated. Since we cooperate with different logistics companies, there can be delays of 1 to 2 days depending on location and shipping method in exceptional cases.

We will notify you by email as soon as your order has been shipped. A few hours later you will receive a tracking link for your parcel from the logistics company.

Where can I view the shipment tracking?

Depending on the shipping service provider you can see the status under the following links:

• DPD: https://www.dpd.com/tracking/(lang)/de_DE
• UPS: https://www.ups.com/track
• DHL: https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html
• GLS: https://www.gls-pakete.de/en/parcel-tracking

If you have not received a tracking code to track your shipment, please contact our support.

Further questions about shipping can be found in our own FAQ category: Shipping & Delivery.