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Support Center

Please try first searching our frequently asked questions and help section.

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When will my order arrive?

In the checkout area we show you the planned delivery date and send it to you by e-mail in the order confirmation. Sometimes the delivery date can be a little earlier than indicated. Since we cooperate with different logistics companies, there can be delays of 1 to 2 days depending on location and shipping method in exceptional cases.

We will notify you by email as soon as your order has been shipped. A few hours later you will receive a tracking link for your parcel from the logistics company.

Where can I view the shipment tracking?

Depending on the shipping service provider you can see the status under the following links:

If you have not received a tracking code to track your shipment, please contact our support.


Further questions about shipping can be found in our own FAQ category: Shipping & Delivery.

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further assistance needed?
further assistance needed?

If you are still having troubles feel free to contact us through our contact form or chat (if an agent is available)

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