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Support Center

Please try first searching our frequently asked questions and help section.

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What can cause subsequent surcharges?

There can be several reasons why surcharges can occur afterwards. However, we will ask you to approve any changes to your order that involve a surcharge.

Reasons for extra charges :

  • You have removed the image license for an image from our image archive.

  • Your motif has a too low resolution and has to be converted into a vector graphic or the production of your slide is only possible with a vector graphic, but the file has only a pixel graphic. The conversion from a pixel graphic to a vector graphic is subject to a surcharge starting from 10€. The difference between these two graphic forms is explained here: https://www.myfolie.com/blog/faq/was-ist-der-unterschied-zwischen-einer-pixel-und-vektorgrafik/.

  • Your file is very complex and makes vectorization more complicated. Therefore the surcharge for vectorization is higher.

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further assistance needed?
further assistance needed?

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