Please try first searching our frequently asked questions and help section.
What can cause subsequent surcharges?
There can be several reasons why surcharges can occur afterwards. However, we will ask you to approve any changes to your order that involve a surcharge.
Reasons for extra charges :
You have removed the image license for an image from our image archive.
Your motif has a too low resolution and has to be converted into a vector graphic or the production of your slide is only possible with a vector graphic, but the file has only a pixel graphic. The conversion from a pixel graphic to a vector graphic is subject to a surcharge starting from 10€. The difference between these two graphic forms is explained here: https://www.myfolie.com/blog/faq/was-ist-der-unterschied-zwischen-einer-pixel-und-vektorgrafik/.
Your file is very complex and makes vectorization more complicated. Therefore the surcharge for vectorization is higher.
If you are still having troubles feel free to contact us through our contact form or chat (if an agent is available)Contact Support