General Terms and Conditions with Customer Information
Version: 18.02.2026
The cancellation policy and information on the exclusion of the right of withdrawal can be found
here.
Table of Contents
- Scope
- Conclusion of Contract
- Right of Withdrawal
- Prices and Payment Terms
- Delivery and Shipping Conditions
- Granting of Usage Rights for Digital Content
- Retention of Title
- Liability for Defects (Warranty)
- Liability
- Special Conditions for Processing Goods According to Customer Specifications
- Redemption of Promotional Vouchers
- Redemption of Gift Vouchers
- Minimum Quantity Surcharge
- Applicable Law
- Place of Jurisdiction
- Alternative Dispute Resolution
1) Scope
1.1 These General Terms and Conditions (hereinafter "GTC") of myfolie GmbH (hereinafter "Seller") apply to all contracts for the delivery of goods concluded by a consumer or entrepreneur (hereinafter "Customer") with the Seller regarding the goods presented by the Seller in its online shop. The inclusion of the Customer's own terms and conditions is hereby objected to unless otherwise agreed.
1.2 For contracts for the delivery of vouchers, these GTC apply accordingly, unless otherwise regulated.
1.3 For contracts for the provision of digital content, these GTC apply accordingly, unless otherwise regulated. Digital content within the meaning of these GTC are data that are created and provided in digital form.
1.4 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity.
1.5 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
2) Conclusion of Contract
2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers by the Seller but serve to submit a binding offer by the Customer.
2.2 The Customer can submit the offer via the online order form integrated into the Seller's online shop. In doing so, after placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contract offer regarding the goods contained in the shopping cart by clicking the button that concludes the ordering process.
2.3 The Seller may accept the Customer's offer within five days,
- by sending the Customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the Customer is decisive, or
- by delivering the ordered goods to the Customer, whereby the receipt of the goods by the Customer is decisive, or
- by requesting payment from the Customer after the Customer has placed the order.
If several of the aforementioned alternatives exist, the contract is concluded at the time when one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the Customer sends the offer and ends at the end of the fifth day following the sending of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this is deemed a rejection of the offer with the consequence that the Customer is no longer bound by their declaration of intent.
2.4 If a payment method offered by PayPal is selected, payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal terms of use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the Customer does not have a PayPal account – subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer pays using a PayPal payment method selectable during the online order process, the Seller hereby already declares acceptance of the Customer's offer at the time the Customer clicks the button that concludes the ordering process.
Note on PayPal Buyer Protection Procedures
Decisions by PayPal within the framework of PayPal Buyer Protection or similar procedures have no effect on the contractual relationship between the Seller and the Customer. In particular, the Customer's statutory and contractual payment obligations to the Seller remain unaffected.
2.5 If the payment method "Amazon Payments" is selected, payment processing is carried out via the payment service provider Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter: "Amazon"), subject to the Amazon Payments Europe User Agreement, available at https://pay.amazon.de/help/201751590. If the Customer selects "Amazon Payments" as the payment method during the online order process, by clicking the button that concludes the ordering process, the Customer also issues a payment order to Amazon. In this case, the Seller hereby already declares acceptance of the Customer's offer at the time the Customer initiates the payment process by clicking the button that concludes the ordering process.
Note on Amazon Pay Disputes
Decisions by Amazon Payments within the framework of buyer protection or guarantee procedures have no effect on the contractual relationship between the Seller and the Customer. In particular, the Customer's statutory and contractual payment obligations to the Seller remain unaffected.
2.6 When submitting an offer via the Seller's online order form, the contract text is stored by the Seller after the contract has been concluded and sent to the Customer in text form (e.g., e-mail, fax, or letter) after the Customer has sent their order. The Seller does not make the contract text accessible beyond this. If the Customer has set up a user account in the Seller's online shop before sending their order, the order data is archived on the Seller's website and can be accessed free of charge by the Customer via their password-protected user account by entering the corresponding login data.
2.7 Before submitting a binding order via the Seller's online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the browser's magnification function, which enlarges the display on the screen. The Customer can correct their entries during the electronic ordering process using the usual keyboard and mouse functions until they click the button that concludes the ordering process.
2.8 Different languages are available for the conclusion of the contract. The specific language selection is displayed in the online shop.
2.9 Order processing and contact usually take place by e-mail and automated order processing. The Customer must ensure that the e-mail address provided for order processing is correct so that e-mails sent by the Seller can be received at this address. In particular, when using SPAM filters, the Customer must ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller for order processing can be delivered.
3) Right of Withdrawal
3.1 Consumers generally have a right of withdrawal.
3.2 Further information on the right of withdrawal can be found in the Seller's cancellation policy.
3.3 The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, do not belong to a member state of the European Union and whose sole place of residence and delivery address at the time of conclusion of the contract is outside the European Union.
4) Prices and Payment Terms
4.1 Unless otherwise stated in the Seller's product description, the prices quoted are total prices that include statutory VAT. Any additional delivery and shipping costs that may apply are specified separately in the respective product description.
4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases that the Seller is not responsible for and that must be borne by the Customer. These include, for example, costs for money transfers by credit institutions (e.g., transfer fees, exchange rate fees) or import duties or taxes (e.g., customs duties). Such costs may also arise in relation to money transfers if the delivery is not made to a country outside the European Union but the Customer makes the payment from a country outside the European Union.
4.3 The payment method(s) available to the Customer are communicated in the Seller's online shop.
4.4 If advance payment by bank transfer is agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed on a later due date.
4.5 If a payment method offered via the "Adyen" payment service is selected, payment processing is carried out via the payment service provider Adyen N.V., Simon Carmiggeltstraat 6-50, 1011 DJ, Amsterdam, Netherlands (hereinafter: "Adyen"). The individual payment methods offered via Adyen are communicated to the Customer in the Seller's online shop. Adyen may use the services of third-party payment service providers for payment processing, for which special payment conditions may apply, to which the Customer may be separately referred. Further information about "Adyen" can be found online at https://www.adyen.help/hc/de.
4.6 If the payment method invoice purchase is selected, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price must be paid within the period specified on the invoice without deduction, unless otherwise agreed. The Seller reserves the right to offer the payment method invoice purchase only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the Seller will inform the Customer of a corresponding payment restriction in their payment information in the online shop. The Seller also reserves the right to carry out a credit check when selecting the payment method invoice purchase and to reject this payment method in the event of a negative credit check.
4.7 If the payment method invoice purchase is selected, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price must be paid within the period specified on the invoice without deduction, unless otherwise agreed. The Seller reserves the right to offer the payment method invoice purchase only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the Seller will inform the Customer of a corresponding payment restriction in their payment information in the online shop.
4.8 If the payment method "PayPal Invoice" is selected, the Seller assigns their payment claim to PayPal. Before accepting the Seller's declaration of assignment, PayPal conducts a credit check using the transmitted customer data. The Seller reserves the right to refuse the Customer the payment method "PayPal Invoice" in the event of a negative result. If the payment method "PayPal Invoice" is approved by PayPal, the Customer must pay the invoice amount to PayPal within 30 days of receiving the goods, unless PayPal specifies a different payment term. In this case, payment can only be made to PayPal with debt-discharging effect. However, the Seller remains responsible for general customer inquiries, e.g., about the goods, delivery time, dispatch, returns, complaints, declarations of withdrawal and returns, or credit notes, even in the event of assignment of the claim. In addition, the General Terms and Conditions for the use of PayPal invoice purchase apply, available at https://www.paypal.com/de/webapps/mpp/ua/pui-terms.
4.9 If the payment method credit card via Adyen is selected, the invoice amount is due immediately upon conclusion of the contract. Payment processing is carried out via the payment service provider Adyen N.V., Simon Carmiggeltstraat 6-50, 1011 DJ, Amsterdam, Netherlands (hereinafter: Adyen"). Adyen reserves the right to carry out a credit check and to reject this payment method in the event of a negative credit check.
4.10 Advance Payment and Switch to Invoice Purchase
Orders with the payment method advance payment are binding for the Customer. The Seller reserves the right, at their own discretion, to fulfill such orders even without prior receipt of payment and to switch the payment method to invoice purchase in this case. The Customer will be informed of this and is obliged to pay the purchase price within the period specified on the invoice without deduction.
5) Delivery and Shipping Conditions
5.1 If the Seller offers shipping of the goods, delivery will be made within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. The delivery address specified in the Seller's order processing is decisive for the transaction. In deviation from this, if the PayPal payment method is selected, the delivery address stored by the Customer with PayPal at the time of payment is decisive.
5.2 If delivery of the goods fails for reasons attributable to the Customer, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply with regard to the costs for the initial shipment if the Customer effectively exercises their right of withdrawal. For return shipping costs, the regulation in the Seller's cancellation policy applies if the Customer effectively exercises their right of withdrawal.
5.3 If delivery of the goods fails due to an incorrect delivery address provided by the Customer, non-collection, or other reasons attributable to the Customer and the goods are returned to the Seller as a result, the Customer shall bear the costs of reshipping. Reshipping will only take place after payment of the shipping costs incurred by the Customer.
5.4 If the Customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods passes to the Customer as soon as the Seller has delivered the item to the carrier, freight forwarder, or other person or institution designated to carry out the shipment. If the Customer is a consumer, the risk of accidental loss and accidental deterioration of the sold goods generally only passes to the Customer or a person authorized to receive the goods upon handover. In deviation from this, the risk of accidental loss and accidental deterioration of the sold goods also passes to the Customer as soon as the Seller has delivered the item to the carrier, freight forwarder, or other person or institution designated to carry out the shipment if the Customer has commissioned the carrier, freight forwarder, or other person or institution designated to carry out the shipment and the Seller has not previously named this person or institution to the Customer.
5.5 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if the Seller is not responsible for the non-delivery and has concluded a specific covering transaction with the supplier with due care. The Seller will make all reasonable efforts to procure the goods. In the event of non-availability or only partial availability of the goods, the Customer will be informed immediately and the consideration will be refunded without delay.
5.6 Self-collection is not possible for logistical reasons.
5.7 Vouchers are provided to the Customer as follows:
- by e-mail
5.8 Digital content is provided to the Customer as follows:
- by e-mail
6) Granting of Usage Rights for Digital Content
6.1 Unless otherwise stated in the content description in the Seller's online shop, the Seller grants the Customer a non-exclusive, unlimited right in terms of location and time to use the provided content for private and commercial purposes.
6.2 The transfer of content to third parties or the creation of copies for third parties outside the scope of these GTC is not permitted unless the Seller has agreed to the transfer of the contractual license to the third party.
6.3 If the contract relates to the one-time provision of digital content, the granting of rights only becomes effective when the Customer has paid the owed remuneration in full. The Seller may provisionally allow the use of the contractual content even before this time. Such provisional permission does not result in a transfer of rights.
7) Retention of Title
If the Seller makes advance deliveries, they retain ownership of the delivered goods until the purchase price owed has been paid in full.
8) Liability for Defects (Warranty)
Unless otherwise provided for in the following provisions, the statutory liability for defects applies. Notwithstanding this, the following applies to contracts for the delivery of goods:
8.1 If the Customer is an entrepreneur,
- the Seller has the choice of the type of subsequent performance;
- for new goods, the limitation period for defect claims is one year from delivery of the goods;
- for used goods, defect claims are excluded;
- the limitation period does not start anew if a replacement delivery is made as part of liability for defects.
8.2 The above-mentioned limitations of liability and shortening of periods do not apply
- to claims for damages and reimbursement of expenses by the Customer,
- in the event that the Seller has fraudulently concealed the defect,
- for goods that have been used for a building in accordance with their usual use and have caused its defectiveness,
- for any existing obligation of the Seller to provide updates for digital products, in contracts for the delivery of goods with digital elements.
8.3 Furthermore, for entrepreneurs, the statutory limitation periods for any existing statutory right of recourse remain unaffected.
8.4 If the Customer is a merchant within the meaning of § 1 HGB, they are subject to the commercial duty to examine and give notice of defects in accordance with § 377 HGB. If the Customer fails to comply with the notification obligations regulated there, the goods are deemed approved.
8.5 If the Customer is a consumer, they are requested to report goods delivered with obvious transport damage to the carrier and to inform the Seller accordingly. Failure to do so has no effect on the Customer's statutory or contractual defect claims.
9) Performance and Product Deviations
9.1 The Seller reserves the right, in the fulfillment of the contract, to make deviations from the descriptions and information in brochures, catalogs, or other written and electronic documents with regard to material properties, color, weight, dimensions, design, or similar features, provided these are reasonable for the Customer.
9.2 Reasonable deviations may result in particular from customary fluctuations and technical production processes.
9.3 In the case of printed products, color deviations in the final product are technically unavoidable. Color guarantees are only assumed after a proof has been confirmed in writing, which the Customer must request separately.
9.4 Defects in part of the delivered goods do not entitle the Customer to complain about the entire delivery, provided the remaining delivery is in accordance with the contract.
10) Liability
The Seller is liable to the Customer for all contractual, quasi-contractual, and statutory, including tortious, claims for damages and reimbursement of expenses as follows:
10.1 The Seller is liable without limitation for any legal reason
- in the event of intent or gross negligence,
- in the event of intentional or negligent injury to life, limb, or health,
- on the basis of a guarantee promise, unless otherwise regulated in this respect,
- on the basis of mandatory liability, such as under the Product Liability Act.
10.2 If the Seller negligently breaches an essential contractual obligation, liability is limited to the foreseeable, contract-typical damage, unless liability is unlimited in accordance with the preceding clause. Essential contractual obligations are obligations that the contract imposes on the Seller according to its content to achieve the purpose of the contract, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the Customer may regularly rely.
10.3 The Seller is not liable for non-performance or delay in fulfilling their obligations to the extent that these are caused by events of force majeure (e.g., natural disasters, strikes, official measures, power or internet outages, pandemics, supply shortages due to circumstances beyond the Seller's control, or comparable unforeseeable events). In such cases, delivery periods are extended appropriately. In the event of permanent impossibility, both parties are entitled to withdraw from the contract.
10.4 Otherwise, the Seller's liability is excluded.
10.5 The above liability provisions also apply with regard to the Seller's liability for their vicarious agents and legal representatives.
11) Special Conditions for Processing Goods According to Customer Specifications
11.1 If, according to the content of the contract, the Seller owes not only the delivery of goods but also the processing of the goods according to certain specifications of the Customer, the Customer must provide the Seller with all content required for processing, such as texts, images, or graphics, in the formats, formatting, image, and file sizes specified by the Seller and grant the Seller the necessary rights of use. The Customer is solely responsible for procuring and acquiring rights to these contents. The Customer declares and assumes responsibility for having the right to use the content provided to the Seller. In particular, the Customer ensures that no rights of third parties are infringed, especially copyrights, trademark rights, and personal rights.
11.2 The Customer indemnifies the Seller against claims by third parties that they may assert against the Seller in connection with an infringement of their rights by the contractual use of the Customer's content by the Seller. The Customer also assumes the necessary costs of legal defense, including all court and attorney fees at the statutory rate. This does not apply if the Customer is not responsible for the infringement. In the event of a claim by third parties, the Customer is obliged to provide the Seller immediately, truthfully, and completely with all information necessary for the examination of the claims and a defense.
11.3 The Seller reserves the right to reject processing orders if the content provided by the Customer violates legal or official prohibitions or good morals. This applies in particular to the provision of content that is anti-constitutional, racist, xenophobic, discriminatory, offensive, harmful to minors, and/or glorifies violence.
12) Redemption of Promotional Vouchers
12.1 Vouchers that are issued free of charge by the Seller as part of promotional campaigns with a certain validity period and cannot be purchased by the Customer (hereinafter "Promotional Vouchers") can only be redeemed in the Seller's online shop and only within the specified period.
12.2 Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the Promotional Voucher.
12.3 Promotional Vouchers can only be redeemed before completing the order process. Subsequent offsetting is not possible.
12.4 Only one Promotional Voucher can be redeemed per order.
12.5 The value of the goods must be at least equal to the amount of the Promotional Voucher. Any remaining balance will not be refunded by the Seller.
12.6 If the value of the Promotional Voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller can be chosen to pay the difference.
The balance of a Promotional Voucher will neither be paid out in cash nor bear interest.
12.8 The Promotional Voucher will not be refunded if the Customer returns the goods paid for in whole or in part with the Promotional Voucher within the scope of their statutory right of withdrawal.
12.9 The Promotional Voucher is transferable. The Seller may make payment with discharging effect to the respective holder who redeems the Promotional Voucher in the Seller's online shop. This does not apply if the Seller is aware or grossly unaware of the lack of authorization, incapacity, or lack of representative authority of the respective holder.
13) Redemption of Gift Vouchers
13.1 Vouchers that can be purchased via the Seller's online shop (hereinafter "Gift Vouchers") can only be redeemed in the Seller's online shop, unless otherwise stated on the voucher.
13.2 Gift Vouchers and remaining balances of Gift Vouchers can be redeemed until the end of the third year after the year of voucher purchase. Remaining balances will be credited to the Customer until the expiry date.
13.3 Gift Vouchers can only be redeemed before completing the order process. Subsequent offsetting is not possible.
13.4 Only one Gift Voucher can be redeemed per order.
13.5 Gift Vouchers can only be used to purchase goods and not to purchase additional Gift Vouchers.
13.6 If the value of the Gift Voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller can be chosen to pay the difference.
The balance of a Gift Voucher will neither be paid out in cash nor bear interest.
13.8 The Gift Voucher is transferable. The Seller may make payment with discharging effect to the respective holder who redeems the Gift Voucher in the Seller's online shop. This does not apply if the Seller is aware or grossly unaware of the lack of authorization, incapacity, or lack of representative authority of the respective holder.
15) Minimum Quantity Surcharge
For orders where the value of goods falls below a minimum order value specified in the online shop, a minimum quantity surcharge will be applied. The amount of the surcharge will be shown separately during the order process. The decisive factor is the value of goods at the time of contract conclusion before shipping costs and other additional services.
The minimum quantity surcharge is part of the total price.
In the event of a complete cancellation of the contract (e.g., mutual cancellation or effective withdrawal), the minimum quantity surcharge paid will be refunded.
If only a partial cancellation or change of the contract takes place and the remaining value of goods still falls below the relevant minimum order value, the minimum quantity surcharge will be recalculated based on the remaining value of goods and may remain in whole or in part.
Statutory consumer rights as well as statutory exclusions of the right of withdrawal, in particular for individually manufactured or personalized goods, remain unaffected.
15) Applicable Law
15.1 All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany to the exclusion of the laws on the international sale of movable goods. For consumers, this choice of law applies only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.
15.2 Furthermore, this choice of law does not apply with regard to the statutory right of withdrawal for consumers who, at the time of conclusion of the contract, do not belong to a member state of the European Union and whose sole place of residence and delivery address at the time of conclusion of the contract is outside the European Union.
16) Place of Jurisdiction
If the Customer is a merchant, a legal entity under public law, or a special fund under public law with its registered office within the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the Seller's place of business. If the Customer's registered office is outside the territory of the Federal Republic of Germany, the Seller's place of business is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the Customer's professional or commercial activity. However, in the above cases, the Seller is also entitled in any case to call upon the court at the Customer's registered office.
17) Severability Clause
Should individual provisions of these GTC be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.
18) Contract Language and Precedence of the German Version
These GTC may be translated into other languages. However, only the German version is decisive for the contractual relationship and the interpretation of these GTC.
19) Alternative Dispute Resolution
The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
