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Please try first searching our frequently asked questions and help section.

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How is the size calculated when cutting freeform / without background or with outer contour?

The finished product will have at most the specified width and height. If your design does not match the dimensions proportionally (for example, if the design was not created according to our datasheet specifications), you may end up with either only the height or only the width matching your specifications exactly. This is because parts of the background are taken into account when calculating the size, but can ultimately be cut off by cropping.

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further assistance needed?

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