Please try first searching our frequently asked questions and help section.
Can I view my order progress?
No, unfortunately this is not yet possible. But we are already working on it.
However, it is possible to view the shipment tracking. For this purpose you will receive a tracking link from a logistics company.
To view your status you need your order number, the email address you used to place the order & the zip code from the billing address. Here you can see your status.
further assistance needed?
If you are still having troubles feel free to contact us through our contact form or chat (if an agent is available)Contact Support