Contact & Support

We are happy to assist you.

Due to a current system migration, we are temporarily consolidating our communication through a central contact address.

This may currently result in a higher volume of inquiries and longer response times. We thank you for your understanding.

Important Information for Processing

Please note

Our support team cannot check print data in advance.
Complaints, invoice copies, shipment tracking, and order status are handled exclusively via the service portal: https://service.myfolie.com
For individual quote requests for business customers, please contact the B2B Project Team: https://www.myfolie.com/de/p/b2b/

To help us process your request quickly, please provide the following information:

Be sure to include your complete order number (starting with R...)
Without an order number, processing may be significantly delayed.
Please reply to existing email threads. Do not create a new inquiry for the same issue, as this makes assignment more difficult and may delay processing.

How to reach us

Please send your inquiry by email to: [email protected]

myfolie.com (myfolie GmbH) Von-Stauffenberg-Str 27, 82008 Unterhaching	A cookie to remember your consent settings. Processing follows Art. 6(1)(f).
Adyen N.V. Carmiggelstraat 6-50, 1011 DJ, Amsterdam, Niederlande	We use payment service providers to fulfil contracts under Art. 6(1)(b) and, beyond that, on the basis of our legitimate interests under Art. 6(1)(f) to keep payment processing effective and secure.
Amazon Payments Europe s.c.a. 5 Rue Plaetis, L-2338 Luxembourg	This service also supports contract fulfilment (Art. 6(1)(b)) and is used in line with our legitimate interests for a secure payment flow. It may transfer data to countries without an adequate level of protection (for example the USA), so third-country transfer statistics may apply.
PayPal (Europe) S.à r.l. et Cie, S.C.A. 22-24 Boulevard Royal, L-2449 Luxembourg	This service supports contract fulfilment (Art. 6(1)(b)) and is used in line with our legitimate interests to provide a secure and efficient payment process. When selecting PayPal as a payment method, the data required for payment processing is transmitted to PayPal. It may transfer data to countries without an adequate level of protection (for example the USA), so third-country transfer safeguards may apply.
LiveChat Inc. One International Place, Suite 1400, Boston, MA 02110, USA	We use LiveChat to provide customer support via online chat. Processing is based on our legitimate interest in efficient customer communication (Art. 6(1)(f) GDPR). Data may be transferred to third countries (e.g. the USA).

Google Tag Manager Google Ireland Limited Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland	We use Google Tag Manager to load third parties, document their usage, and ensure an error-free website. Processing follows Art. 6(1)(a) because the script runs only after consent. The service may transfer data to countries without an adequate level of protection (e.g. the USA).
Google Analytics Google Ireland Limited Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland	We use Google Analytics to measure and analyze how visitors use our website (e.g. page views, interactions, traffic sources) and to improve our content and user experience. Processing follows Art. 6(1)(a) because the service is only activated after consent. The service may transfer data to countries without an adequate level of protection (e.g. the USA).

Google Tag Manager Google Ireland Limited Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland	We use Google Tag Manager to load advertising-related third-party services, document their usage, and keep the site running smoothly. This processing is based on Art. 6(1)(a) since the script loads after consent. The service may transfer and share data with countries outside the EU/EEA and those that do not provide an adequate level of protection. If data is transferred to the USA, it may be processed by US authorities for control and monitoring purposes without legal remedies.
Google Ads Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland	We use Google Ads to promote our online shop, including retargeting and conversion tracking integrations. Processing is based on Art. 6(1)(a) because the script only runs with consent, and the service may transfer data outside the EU/EEA.
Bing Ads Microsoft Corporation One Microsoft Way, Redmond, WA 98052-6399, USA	We use Microsoft Bing Ads for targeted advertising and retargeting. This processing is also subject to consent and may transfer data to countries without an adequate level of protection.
DoubleClick Ad Google Ireland Limited Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland	This advertising service supports personalized ads and campaign reports. Processing is based on Art. 6(1)(a) because the script only runs with consent.
ADCELL / Firstlead GmbH Rosenfelder St. 15-16, 10315 Berlin	This partner is an affiliate advertising service. Processing is carried out under Art. 6(1)(a) (consent).
belboon GmbH Weinmeisterstr. 12-14 10178 Berlin Germany	belboon is another affiliate advertising provider. The data processing is based on our consent requirement under Art. 6(1)(a).